Shipping & Returns Policy
"Olivia's paintings are so wonderfully attractive and captivating. She paints in the most vivid colours and interesting abstract forms which perfectly describe her subject and match the beautiful colours and shapes of nature so well.
It is a joy to live with her work and wake up to admire each morning."
RON D, Client. UK
Top 8 Reasons
To Purchase an Olivia Alexander Fine Artwork.
I offer a Satisfaction Guarantee with a 14 day return policy when purchasing from my website. See details below.
Certified Valuation In 2015 my artistic background, awards and artwork was assessed by J.A. Akoun, France and I was awarded Certified Valuation based on my awards, education, experience, sales history and quality of work. This has enabled me to set qualified prices for my work which gives collectors confidence when purchasing from me. My artworks are in private collections in many countries.
Internationally Awarded. My work has been internationally recognized and awarded.
Certificate of Authenticity Each artwork comes with a Certificate of Authenticity.
Professional Artist I have over two decades of art experience and training which I believe is reflected in the quality of my work.
Archival Products I use only professional quality materials with product names like Matisse, Golden Paints, Atelier, Liquitex, Winsor & Newton and Daler Rowney. Products that I use in my artworks are all archival.
Exclusive Each artwork is an original, 'one of' creation.
How I Price My Artworks
The pricing of my artworks is established based on several considerations-
Quality and expertise.
My years of experience as an artist.
Training and study
Materials and techniques used
Awards and recognition internationally.
Exhibition experience and history
Certified Market Valuation from J.A. Akoun, France based on all the above.
I have never had an artwork returned to me, but when buying from the Internet sometimes the colours can vary on different computers. I constantly receive feedback from galleries and collectors alike, that the paintings are even better in real life, but as an assurance to my buyers I have a Return & Refund policy in place.
All artworks come with a 14 day satisfaction guarantee from the time you receive the artwork. Buyer must cover the return shipping costs including customs fees if they apply.
In the unlikely event that you are unhappy with any artwork you purchase please let me know asap and the reason for your return. I will be happy to assist you.
Shipping, Freight and Insurance
Australia: Free Shipping for orders over AU$150
International: Free shipping for orders over AU$1500
NB; Not including custom fees which may be charged in some countries. This must be covered by the buyer.
In the case of shipping the large size artworks outside of AUSTRALIA, they will be removed from the stretcher bars and shipped rolled in a tube. This saves on high freight and customs costs, but also prevents damage to a large artwork during air shipment.
NB: The painting would need to be re-stretched by a framer, the costs of which must be covered by the buyer once they receive the artwork. Or if you're handy, you may be able to do this yourself.
Also, I remove glass from framed works for overseas shipping due to cost and risk of damage to the artwork if the glass breaks.
IF YOU HAVE ANY QUESTIONS REGARDING SHIPPING, PRICING OR REFUNDS PLEASE DON'T HESITATE TO CONTACT ME AND I WILL BE HAPPY TO ASSIST YOU.
Phone: +61 (0)411 197 254