Frequently Asked Questions

Q. How do I know I'm getting quality?

Quality is everything to me.

In 2015 my artistic background, awards and artwork was assessed by J.A. Akoun, France and I was awarded Certified Valuation based on this. This has enabled me to set prices for my work based on this certification which gives collectors confidence when purchasing my artworks.

I use only quality archival materials with product names like Matisse, Golden Paints, Atelier, Liquitex, Winsor & Newton and Daler Rowney. Products that I use in my artworks are all archival. Paintings are sealed with UV protection and/or 3-5 layers of varnish.

Original paintings and Limited Edition prints come with a Certificate of Authenticity.

Q. How is the artwork protected?

Once the paintings have been allowed to dry I coat them with an isolation layer. This creates a layer between the painting and the varnish making it easier to remove in the future if ever needed. My prefered product for this is Atelier Binder Medium.

I then apply 2-3 coats of gloss varnish to even out the sheen on the surface. My prefered product is Liquitex Gloss Medium Varnish.

Finally I use a Matt varnish spray to create a more satin finish. Too much gloss can be reflective under lights so I like to 'knock back' some of the gloss. My prefered product is Krylon UV protection varnish or a archival matt spray varnish.

 

Q. I don't know what artwork would suit my home. Can you advise me on this?

Absolutely! I am quite happy to help you out with advice on what would be a good option for your home.

Please email with details about the area you wish to hang an artwork, surrounding colours of furniture and accessories and if possible, some photos of the wall space and surrounding room. 

I will then send some suggestions back to you to consider.

I also offer a free in-home viewing service in the Gold Coast and Scenic Rim areas. This applies to medium to large artworks only at this stage.

Em: olivia@oliviaalexanderart.com

Q. How do you work out pricing?

The pricing of my artworks is established based on size using several considerations-

  • Quality and expertise.

  • My years of experience as an artist.

  • Training and study

  • Awards and recognition internationally.

  • Exhibition experience and history

  • Certified Valuation from J.A. Akoun, France in 2015 based on all the above.

My prices rise yearly, usually mid year.

When you purchase from an professional artist, such as myself, you are investing in the creative community as well as enabling me to earn an income, just like other professionals.

Q. Do you give discounts?

Members of my VIP Art Lovers Club (Subscribers of the Atelier News), are eligible for a 10% discount on any artwork on my website or in my studio. If you are already one of my collectors then you are also eligible for this discount. (no other discount applies)

Otherwise, If you see an artwork that you really love but it's outside of your budget then please contact me to discuss other options like  payment plans with 3 - 6 month options.

 

I also offer wholesale prices to interior designers (ABN required).

Q. "I don't know what artwork would suit my home. Can you advise me on this?"

Absolutely! I am quite happy to help you out with advice on what would be a good option for your home. Please email with details about the area you wish to hang an artwork, surrounding colours of furniture and accessories and if possible, some photos of the wall space and surrounding room. 

I will then send some suggestions back to you to consider.

Em: olivia@oliviaalexanderart.com

If you live on the Gold Coast and Scenic Rim in Queensland  I offer a free in-home viewing service. This is only available on the medium to large artworks. 

Q. What about returns and refunds?

I have never had an artwork returned to me, but when buying from the Internet sometimes the colours can vary on  different computers. Most people say the paintings are even better in real life, but as an assurance to my collectors I have a Return & Refund policy in place.

All artworks come with a 14 day return and refund policy. Buyer must cover the return shipping costs including customs fees if they apply.

In the unlikely event that you are unhappy with any artwork you purchase please let me know asap and the reason for your return. I will be happy to assist you.

Q. What about shipping and freight? Do you ship outside of Australia?

Buyers in Australia

Shipping is calculated by weight and size and I use Australia Post for small artworks and freight companies for larger works.

Artwork can also be collected from my studio or drop off can be arranged if you are local.

International Buyers

Larger artwork shipped overseas is removed from it's stretcher frame. Works on paper can be sent rolled in a tube to greatly reduce cost of shipping. In this case, the value of the frame is removed from the purchase price for the buyer.

Shipping costs are added at the checkout and are dependant on the weight and country of destination. Please contact me via email for a shipping quote first if you prefer.

Some countries charge import fees which must be covered by the buyer. Every care is taken to provide and accurate quote and a certain amount of insurance is added.

Q. How are artworks shipped?

I prefer to pack and ship my own artworks, unless it's from a gallery overseas. 

Paintings are first wrapped in tissue paper  then in bubble wrap. The tissue protects the painting surface from the bubble wrap sticking to it or leaving an imprint if the parcel is subjected to warm conditions during shipping.

I use either a parcel box from Australia post or a double walled cardboard box. Artworks are well covered in bubble wrap then 'floated' inside the box.

In the case of overseas shipping, large artworks are removed from their stretcher bars to save damage and also reduce shipping costs. They are then sent rolled in a large tube. These would need to be re-stretched by a framer. (This cost needs to be covered by the buyer) I have re-stretched paintings myself so it isn't too difficult. 

I use Australia Post for smaller items, parcel is tracked and needs to be signed for at collection.

For larger artworks and international shipping I use freight companies like Star Track, DHL, Fedex.

International buyers I will send you a quote for shipping and  insurance and there may occasionally be some extra customs fees at point of delivery in certain countries.

Q. Do you undertake commissions?

Yes, I do undertake commissions. Please feel free to contact so we can discuss how I can help you with this. Have a browse of my website to gain an idea of the style of my work. 30% non-refundable deposit is required before commencement of the work.

Q. Do you work with interior designers?

Yes I do! If you are an interior designer please contact me to discuss becoming a Referral Partner. I generally offer bespoke pieces for clients seeking a feature artwork for their home, office or facility. Each piece is an original and comes with a Certificate of Authenticity. I also undertake commissions and a small selection of Open edition Fine Art Prints including Decor Prints especially for the design industry, will be available in 2019.

Q. Do you have prints for sale?

Later in 2018, I will be offering Open Edition, gallery quality art reproductions of a small selection of my original paintings. I realise that not every art lover can afford my originals pieces but that shouldn't stop them from being able to enjoy my art in their home. 

If you are interested in buying a print of one of my artworks, please contact me at olivia@oliviaalexanderart.com  

 

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As seen on
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7th Showcase Winner,
Mixed Media, 2016
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International Competition
2nd Place Winner Aug 2010

Studio Atelier|  Gold Coast, QLD  Australia|

Mob: +61(0)411 197 254 |Em: olivia@oliviaalexanderart.com